Refund policy

As per Australian consumer law, we adhere to the following refund policy:

  1. Change of Mind: We do not offer refunds for change of mind as mandated by Australian consumer law. However, we may, at our discretion, choose to offer an exchange for change of mind.

  2. Consumer Guarantees: Consumer guarantees do not apply if any of the following conditions are met: a. You simply changed your mind, found the product cheaper elsewhere, decided you did not like the purchase, or had no use for it. b. You misused the product in a way that caused the problem. c. You were aware of or were made aware of the faults before purchasing the product.

  3. Exchange Process: If you wish to exchange an item, please return it within 60 days of purchase along with the original receipt. To initiate the exchange process, please Contact Us with your order number and provide details about the product you would like to return. We will respond promptly with instructions on how to return the items from your order.

Please note that this policy is in accordance with Australian consumer law. If you have any further questions or concerns, please feel free to reach out to us.

To start a return, you can contact us at sean@brickville.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sean@brickville.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sean@brickville.com.au.