Shipping policy

At Brickville, we are delighted to offer shipping services exclusively within Australia. Please review the following information regarding our shipping procedures and policies:

  1. Shipping Times: We strive to pack and ship all orders within one business day from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the following business day. Once shipped, the estimated time of delivery within Australia is typically between 2 to 5 business days.

  2. Shipping Provider: We partner with Australia Post for our standard shipping services. Australia Post is a reliable and trusted shipping provider with a wide coverage network across the country.

  3. Shipping Cost: For all orders shipped within Australia, we charge a flat rate of $9.95 for standard shipping. This fee includes tracking information for your convenience and peace of mind. Please note that additional charges may apply for express or priority shipping, and these options may be available during the checkout process.

  4. Tracking Your Shipment: With our Australia Post Standard Shipping service, you will receive a tracking number that allows you to monitor the progress of your shipment. You can use this tracking number on the Australia Post website or contact their customer service for further assistance.

  5. Shipping Restrictions: Please note that we only offer shipping services within Australia. We are unable to ship to international addresses at this time. We apologize for any inconvenience this may cause.

  6. Address Accuracy: It is essential to provide accurate and complete shipping information during the checkout process. We will not be held responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. Please double-check your shipping address before confirming your order.

  7. Shipment Notifications: Once your order is packed and ready for shipment, we will send you a confirmation email with the tracking details. You will also receive updates regarding the status of your shipment, including any significant delays or delivery exceptions.

  8. Order Modifications and Cancellations: If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that once an order has been shipped, we may be unable to make changes or cancel it.

  9. Lost or Damaged Shipments: In the rare event that your shipment is lost or arrives damaged, please contact us immediately. We will work with Australia Post to initiate an investigation and resolve the issue promptly. It is important to retain all packaging materials and documentation for the investigation process.

  10. Contact Us: If you have any questions, concerns, or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team. You can reach us at sean@brickville.com.au or through our designated customer support channels.

Please note that this Shipping Policy is subject to the terms and conditions outlined in our overall Terms of Service.

Thank you for choosing Brickville. We appreciate your support and look forward to providing you with an exceptional shopping experience.